Privacy Policy

WifiMask ("us", "we", or "our") operates the website and the WifiMask apps (the "Services").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Services and the choices you have associated with that data. By using the Services, you agree to the collection and use of information in accordance with this policy.

Please note that we, as a Dutch company, can offer a strict no-log policy because according to Dutch law we are, as an ISP, NOT required to retain customers’ communications metadata for perusal by the authorities. In 2014, a court in The Hague suspended the previously in place Dutch data retention law.

Information Collection, Use and Retention

Personal Data
While using our Services, we may ask you to provide us with certain Personal Data. Personal Data that is associated with your account can include your name, email address and payment information. WifiMask will retain your Personal Data only for as long as is necessary for the purposes detailed in this Privacy Policy below. WifiMask uses the collected Personal Data to provide and maintain our Services and provide customer support for our Services. WifiMask will also use your Personal Data to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about. You can opt-out of this any time by clicking Unsubscribe at the bottom of an email.

What WifiMask Collects From
WifiMask collects Personal Data only through web form submissions, primarily for the purpose of enabling the purchase of services and engaging in support and other conversation. WifiMask does not utilize 3rd party web analytics software like Google Analytics to track the users of the website.

Usage Data
WifiMask Does NOT Collect any data from WifiMask Sessions, WifiMask:
- Does not log or change a user's traffic or the content of any communications
- Does not log connection timestamps and IP-addresses from where you are connecting from.
- Does not perform deep packet inspection of your traffic.
- Does not perform shallow packet inspection of your traffic.
- Does not discriminate against devices, protocols, or applications. WifiMask is network neutral.
- Does not throttle your Internet connection.
- Does not rate limit Internet connection.

Transfer of Data
WifiMask is a global company. Although our physical VPN servers are located in many different countries around the world, WifiMask does not store Personal Data outside of the physical borders of The Netherlands. By using our services, you authorize WifiMask to use your information according to Dutch laws, regardless of which country you are located in.

Disclosure of Data
Disclosure for Legal Requirements
If we need to respond to a legally binding request we will do so, but only when this request is coming from Dutch authorities. Your Personal Data is never released to others, unless we are ordered by a Dutch court to do so. WifiMask has never sold any Personal Data, usage information or any other information, and WifiMask will never do so.
Please note that we can offer a strict no-log policy because according to Dutch law we are, as an ISP, NOT required to retain customers’ communications metadata for perusal by the authorities. In 2014, a court in the Hague suspended the previously in place Dutch data retention law.

How WifiMask Responds To Civil Investigations:
WifiMask will not sell or otherwise release a member's identifying information - minimal information reasonably calculated to identify and no more - or usage information to investigators, attorneys, or agencies unless we are directed to do so by a Dutch court in the matter. If there is a hearing in court, the member will be notified so they will have an opportunity to contest the surrender of personal information.

How WifiMask Responds To Criminal Investigations:
In the event WifiMask is served with a valid subpoena, warrant or other legal document and applicable Dutch law requires WifiMask to comply, the extent of disclosure is limited to the Personal Data listed within this Privacy Notice.

Third Party Payment Processors
We use third-party services for payment processing (e.g. payment processors). If you use a credit card that information will be collected by the payment processor. We do not collect or store your credit card number.

Your Rights
WifiMask aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us at [email protected] to make the required changes. If you wish to be removed from our systems, please contact us at [email protected]. Please note that we may ask you to verify your identity before responding to such requests.

Children's Privacy
Our Service does not address anyone under the age of 13 ("Children").We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us at [email protected].

Last Updated February 1, 2021
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